LuckyNugget Privacy Policy

At LuckyNugget Online Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use the Lucky Nugget Casino platform, or access our services through the Lucky Nugget app on desktop, mobile or tablet. By registering an account and using our services, you agree to the practices described below.

Our casino is owned and operated by Baytree Interactive Ltd, registered in Guernsey, and forms part of Super Group (SGHC) Limited alongside Betway and Spin. Our platform is powered by the Cityviews Group. We hold a licence issued by the Kahnawake Gaming Commission and are eCOGRA certified, meaning we adhere to strict standards of fairness, security and responsible data handling.

Information We Collect

When you create an account with us or use the Lucky Nugget login to access your profile, we collect certain personal and technical information necessary to provide our services and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email address and phone number when you sign up for Lucky Nugget Casino online.
• We gather financial information, including payment method details, to process deposits and withdrawals through methods such as Visa, Mastercard, Interac, Skrill, NETELLER and Payz.
• We track your gaming activity, including wagers, wins, game history and bonus usage, to manage your account and calculate loyalty points.
• We record technical data such as your IP address, device type, browser information and login timestamps whenever you use the LuckyNugget casino login or our mobile applications.
• We may request identity verification documents, particularly where single or cumulative transactions reach €2,000 or more, in line with our anti-fraud and regulatory obligations.

Information Collected Through the LuckyNugget App

If you access our services through the LuckyNugget app download or via our mobile browser, we collect device identifiers, app usage statistics and push notification preferences to enhance your mobile gaming experience and deliver relevant offers.

How We Use Your Information

We use the information we collect for several legitimate business purposes connected to operating Lucky Nugget Casino responsibly and securely.

• We use your data to verify your identity, process payments and manage your account balance.
• We use your gameplay history to administer our loyalty programme, calculate points across our six membership tiers, and apply relevant bonus offers.
• We use contact details to send account notifications, promotional offers, and information about the Daily Deal, Daily Streak, and other rewards, where you have consented to receive such communications.
• We use technical data to detect fraud, prevent unauthorised access, and improve the performance of our website and Lucky Nugget app.
• We use aggregated data to analyse trends and improve our game selection, customer support, and overall platform experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you interact with our website. Cookies help us recognise returning players using the Lucky Nugget casino login and tailor content, including personalised bonus offers, to your gaming habits. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information in the following circumstances:

• We share payment details with processing partners, including Digiprocessing Limited, to complete deposits and withdrawals securely.
• We share information with regulatory authorities, including the Kahnawake Gaming Commission, where required by law or licensing conditions.
• We share data within the Cityviews Group and Super Group network for fraud prevention, account monitoring and compliance purposes, since our sign-up bonus rules apply group-wide.
• We share necessary information with identity verification providers to confirm your age and identity in accordance with anti-money laundering regulations.
• We may disclose information to law enforcement agencies when legally obligated to do so.

International Data Transfers

Our principal servers are located in Canada, where the majority of transactions and data processing take place. As a result, your information may be transferred to, stored, and processed in Canada or other jurisdictions outside your country of residence. We take appropriate measures to ensure that any such transfer maintains a level of protection consistent with this Privacy Policy, regardless of whether you access Lucky Nugget Canada or another localised version of our site.

Data Security

We employ industry-standard security measures, including encryption and secure server infrastructure, to protect your personal and financial information from unauthorised access, alteration or disclosure. Our eCOGRA certification reflects our ongoing commitment to maintaining a safe and fair gaming environment. Despite our safeguards, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials for the Lucky Nugget app and website.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and financial obligations. Please note that accounts inactive for six months are subject to a monthly administration fee, and unused loyalty points and bonuses lapse after six months from the date of issue. We may retain certain records even after account closure where required by applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which we respect and facilitate wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with the relevant supervisory authority if you believe your data has been mishandled.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account with Lucky Nugget Casino online, we will take immediate steps to close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or the services offered at Lucky Nugget Casino. We encourage you to review this page regularly. Continued use of our website and Lucky Nugget app after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team via live chat, available 24/7, or by emailing luckynugget@casinosupportgroup.com. We are here to address your concerns and ensure your experience with us remains secure and transparent.